Customer Service Representative (Telco Account) - Remote in Bali, Indonesia

Join Work Avenue And Business Solutions Incorporated, a leading provider of customer service solutions for the telecommunications industry, and become part of a dynamic team dedicated to delivering exceptional support to our valued clients. We are currently seeking a Customer Service Representative (Telco Account) to join our remote team in Bali. This role offers a unique opportunity to work with cutting-edge technology and contribute to the success of a global telecommunications company.

As a Customer Service Representative (Telco Account), you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring high levels of customer satisfaction. You will use tools like Zendesk, Salesforce, and other CRM systems to manage and track customer interactions. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by resolving account-related issues and inquiries via phone, email, and chat.
• Manage and update customer accounts using CRM systems such as Salesforce and Zendesk.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Collaborate with cross-functional teams to ensure seamless customer support.
• Stay updated with the latest industry trends and best practices in customer service.
• Participate in training sessions and continuous learning to enhance your skills.
• Ensure compliance with company policies and regulations.
• Provide feedback and suggestions to improve customer service processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the telecommunications industry.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems such as Salesforce and Zendesk.
• Ability to work under pressure and meet tight deadlines.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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