Front of House Officer - Premium Padel Club

Join PICKLE PADEL STATION, Bali's premier padel club, as our Front of House Officer and become the face of an exciting, fast-growing sports and hospitality brand. Located in the vibrant heart of Canggu, we offer a dynamic work environment where your passion for customer service and sports will shine. As a Front of House Officer, you'll be the first point of contact for our guests, ensuring they have an unforgettable experience from the moment they walk through our doors.

At PICKLE PADEL STATION, we pride ourselves on delivering exceptional service and creating a welcoming atmosphere. Our club is equipped with state-of-the-art facilities, including high-quality courts, modern amenities, and a stylish lounge area. We're looking for a proactive and enthusiastic individual who can manage our reception area efficiently and ensure our guests feel valued and well-cared for.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests with a warm and professional demeanor, ensuring they feel valued and at home.
• Manage the reception area, including check-in/check-out processes, reservations, and guest inquiries.
• Assist with court bookings, ensuring smooth operations and minimal wait times for our members and guests.
• Handle customer complaints and concerns, resolving issues promptly and professionally.
• Promote our club's services, events, and special offers to enhance guest satisfaction and loyalty.
• Maintain a clean and organized reception area, ensuring it meets our high standards of cleanliness and presentation.
• Collaborate with the team to ensure a seamless guest experience, from arrival to departure.
• Stay up-to-date with industry trends and best practices in hospitality and customer service.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front of house or receptionist role, preferably in a sports or hospitality setting.
• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of guests.
• Strong organizational and multitasking abilities, with the capacity to handle multiple tasks and responsibilities simultaneously.
• Proficiency in English, both spoken and written, as it is our primary language of communication.
• Familiarity with basic customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Ability to work well under pressure and in a fast-paced environment.
• Enthusiasm for sports and a passion for delivering exceptional customer service.
• Valid driver's license and reliable transportation, as occasional evening and weekend shifts may be required.

🛠️ Keahlian

Lowongan Terkait