Merchant Relationship Manager - AmBank (Bali, Indonesia)

Join AmBank as a Merchant Relationship Manager in the vibrant heart of Bali and drive sustainable revenue growth by building and nurturing a high-value merchant portfolio. In this dynamic role, you will be at the forefront of expanding our merchant network, developing strategic partnerships, and ensuring seamless transactions for our merchants. With a focus on data-driven decision-making and a deep understanding of the local market, you will play a pivotal role in AmBank's success in Bali.

AmBank is a leading financial institution in Indonesia, known for its innovative approach to banking and commitment to customer satisfaction. In Bali, we are expanding our presence and looking for a talented Merchant Relationship Manager to help us achieve our goals. This role offers a unique opportunity to work in a beautiful and culturally rich environment while making a significant impact on the local business community.

📋 Tanggung Jawab Pekerjaan

• Develop and maintain a portfolio of high-value merchants in Bali, focusing on retail, hospitality, and tourism sectors.
• Build and nurture strategic partnerships with merchants to drive revenue growth and customer satisfaction.
• Conduct market research and analysis to identify new business opportunities and trends.
• Manage and monitor merchant transactions, ensuring compliance with AmBank's policies and procedures.
• Provide exceptional customer service and support to merchants, addressing their needs and concerns promptly.
• Collaborate with cross-functional teams to develop and implement marketing campaigns and promotions.
• Leverage data analytics tools to track and measure the performance of the merchant portfolio.
• Stay up-to-date with industry trends and best practices in merchant relationship management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 3 years of experience in merchant relationship management, sales, or a related field.
• Strong understanding of the local market in Bali, including key industries and customer preferences.
• Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with merchants.
• Proficient in using data analytics tools such as Excel, Power BI, or similar software.
• Familiarity with payment processing systems and merchant services is a plus.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.

🛠️ Keahlian

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